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Terms and Conditions for Purchasing Tickets to Events

Version: 27 Jun 2024

These terms and conditions ("Agreement") govern the use of https://tikety.com and all associated sites including those provided via partners (collectively “Ticketing Website”) for the the purchase and use of tickets to events, including concerts, sports events, attractions, tours, experiences and theatre shows ("Events") by the consumer ("Consumer") from Tikety or Tickitto AI Limited ("Agent"). By purchasing tickets from the Agent, the Consumer agrees to be bound by these terms and conditions. We operate the Ticketing Website  as an intermediary platform to promote Events on behalf of a third party  (“Supplier”). We act as agents for the Suppliers and the descriptions of the Events originate from them.

1. Ticket Purchase and Delivery:
  1. The Consumer must provide accurate and complete information during the ticket purchase process.
  2. Tickets will be delivered through the selected delivery method, primarily through electronic delivery but occasionally by physical mail, or at the box office.
  3. The Consumer will be sent a confirmation email within seconds of the booking being complete. Where possible the ticket(s) will be attached. However, in some cases the tickets may not be delivered until 48 hours prior to the event itself or, on occasion, on the day of the event.
  4. The Agent’s customer service team will know the expected delivery date of each ticket usually within 24 hours of the booking and will be happy to share this information if requested by the Consumer.

2. Ticket Availability and Pricing:
  1. Ticket availability is subject to change and may be limited.
  2. Prices are subject to change at any time without prior notice.
  3. The Consumer agrees to pay the specified ticket price along with any applicable taxes, fees, or surcharges which are clearly displayed on the Event details page and through the booking process.
  4. Suppliers will routinely restrict the number of tickets that can be purchased in a single transaction. This is standard practice and done to safeguard against fraud and ensure a quality experience for the user. The number available per person will vary depending on the event but will always be clear to the Consumer on the Ticketing Website  as the button to increase the number of tickets required (+) is automatically disabled when the limit is reached.


3. Transaction details:
  1. Tikety is a brand operated by Tickitto AI Limited. In the majority of cases a credit card will show Tikety.com as the transacting party on the credit statement. However, in some cases the statement lists Tickitto AI Limited as the transacting party.
  2. Although the user’s preferred currency is shown on the Ticketing Website , our transactions with suppliers are always in GB Pounds. We guarantee that the conversion rate at the time of the transaction is always correct.  An approximation of the transaction value in the Consumer’s preferred currency is shown on the email for information purposes. Occasionally there is a discrepancy which is due to a fluctuation in exchange rates in the few seconds it takes to prepare the email. In these cases your credit card statement is always correct. If you are not happy with this discrepancy, please contact the Agent’s customer service team who will be pleased to resolve it with you.
  3. Given that Tikety charges in GB Pounds, depending on the Consumer’s home country and card, a foreign transaction fee may be levied by the credit card company. This is not visible or known to Tikety. It is the Consumer’s responsibility to assess the specific terms of their credit agreement prior to completing the transaction.

4. Ticket Use:
  1. Tickets are valid only for the specific Event and date as stated on the ticket.
  2. Tickets may only be resold subject to the terms in place with the Supplier and at the Consumer’s own discretion and risk.

5. Event Cancellation, Postponement, or Modification:
  1. The Supplier reserves the right to cancel, postpone, or modify an Event due to unforeseen circumstances or force majeure. In such cases the Agent undertakes to provide information to the Consumer as soon as practicable.
  2. The Consumer agrees that the Supplier will not offer a refund in cases where the event is rescheduled.
  3. In the event of cancellation, the Consumer will be entitled to a refund as per the Supplier’s refund policy.
  4. Neither the Supplier nor the Agent shall not be liable for any additional costs incurred by the Consumer due to event changes.
  5. Unless stated otherwise  on the Events details page on the Ticketing Website  or as provided by law, tickets are non-transferable and non-refundable.
  6. The Consumer can cancel tickets as stipulated by the Suppliers’ terms and conditions. These are clearly outlined on the Event booking page and in your confirmation.
  7. Occasionally, for operational reasons, the original seats booked may need to be changed. In this case we seek to upgrade the seats. Providing the new seats are in the same block and within a 5-row upgrade, no prior notice will be given.


6. Consumer Conduct:
  1. The Consumer agrees to abide by the rules, regulations, and guidelines of the Event venue and organizers.
  2. Disorderly conduct or any violation of the Event rules may result in ejection from the venue without refund.

7. Event Content and Performances:
  1. The Agent does not guarantee the content, lineup, or duration of the Event, as they may be subject to change.
  2. The Consumer acknowledges that performers, schedules, and content are subject to change without notice.

8. Customer Services:
  1. You can reach out to the Customer Happiness team at Tikety via the Chat service on the Ticketing Website  or by phone and email.
  2. While we do our best to answer any questions promptly and on first contact, we are often reliant on information from third parties. We aim to answer all questions within 24 hours and if later than that, we will provide regular updates through the chat function or via email.

9. Liability and Indemnification:
  1. We take responsibility for the elements we can control. We shall not be liable for any injuries, damages, losses, or expenses incurred during the Event.
  2. The Consumer agrees to indemnify and hold the Agent harmless from any claims arising from the Consumer's use of the tickets or attendance at the Event.

10. Governing Law and Jurisdiction:
  1. This Agreement shall be governed by and construed in accordance with the laws of England.
  2. Any disputes arising under this Agreement shall be subject to the exclusive jurisdiction of the courts in England.

11. Amendments and Waivers:
  1. The Agent may modify these terms and conditions at its discretion and publish them on the Ticketing Website .
  2. No waiver of any provision of this Agreement shall be deemed a further or continuing waiver of such provision.

12. Registration and Tikety account:
  1. Registration with Tikety or the creation of an account is not necessary to buy tickets to Events.
  2. Certain features are only available to registered users or account holders (e.g. wish list, ticket history, ticket access within the Ticketing Website ).
  3. The Agent will request certain personal information in order to be able to set up and maintain an account. This will be processed and managed as outlined in section 13.

13. Data Collection and Use:
  1. The Agent will collect and process personal information provided by the Consumer during the ticket booking process. This data may include but is not limited to the Consumer's name, contact information and payment details.
  2. The data collected will be used solely for the purpose of facilitating the ticket booking, managing the Consumer's attendance at the Event, and providing relevant updates or notifications related to the Event.
  3. The Agent will not share or sell the Consumer's personal information to third parties for marketing purposes without the Consumer's explicit consent.
  4. The Consumer's personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law.
  5. After the retention period, the Agent will securely dispose of or anonymize the Consumer's personal data.
  6. Tikety’s privacy policy applies at all times and can be found at https://tikety.com/privacy-policy.

14. Data Security:
  1. The Agent will implement appropriate security measures to protect the Consumer's personal data from unauthorized access, disclosure, alteration, or destruction.
  2. Despite the security measures, the Agent cannot guarantee the absolute security of data transmission over the internet. The Consumer acknowledges that any data provided online is done so at their own risk.

15. Marketing Communications:
  1. The Consumer may have the option to subscribe to marketing communications from the Agent regarding future Events and offers.
  2. The Consumer has the right to opt-out of receiving such marketing communications at any time by following the unsubscribe instructions provided in the communication.

16. Third-Party Services:
  1. The Agent may engage third-party service providers to assist in ticket processing, payment processing, or data management. These providers may have access to the Consumer's personal information solely for the purpose of providing these services to the Agent. Details are outlined in our privacy policy.
  2. The Agent will take reasonable steps to ensure that these third-party service providers comply with applicable data protection laws and maintain the confidentiality and security of the Consumer's personal data.

17. Updates to the Privacy Policy:
  1. The Agent may update its privacy policy from time to time to reflect changes in data protection regulations or business practices.
  2. The Consumer will be notified of any material changes to the privacy policy and may be asked to provide renewed consent if required by law.
  3. By booking tickets through the Agent's platform, the Consumer agrees to the data collection, processing, and privacy practices outlined in this section. The Agent is committed to protecting the Consumer's privacy and will handle personal data in accordance with applicable data protection laws and its privacy policy.

18. Entire Agreement:
  1. This Agreement constitutes the entire agreement between the Agent and the Consumer concerning the purchase of tickets and supersedes any prior agreements or understandings, whether written or oral.
  2. By purchasing tickets from the Agent, the Consumer acknowledges that they have read and understood these terms and conditions and agree to be bound by them